Telugu Pusthakam

Cancellation/Refund Policy

Welcome to Telugu Pusthakam, where we celebrate the richness of Telugu literature. We are dedicated to providing you with high-quality books and an excellent customer experience. Please read our cancellation and refund policy to understand your rights and options regarding your purchases.

Order Cancellation

Before Shipment:
If you wish to cancel your order, please contact us immediately at 9848718788. Orders can be canceled without any penalty before they are shipped. Once the order has been processed and shipped, cancellation is no longer possible.

After Shipment:
If your order has already been shipped, you can still return it following our return policy outlined below. Please note that shipping fees are non-refundable.

Returns and Refunds

Eligibility for Returns:
We accept returns for the following reasons:

  • Damaged or defective books
  • Incorrect items received
  • Unwanted items in their original, unopened condition

Return Process:
To initiate a return, please contact our customer support team within 14 days of receiving your order at [your contact information]. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping method to ensure your return is received.

Refund Process:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund is processed.

Non-Refundable Items:
Gift cards and items marked as final sale are non-refundable.

Exchanges

Damaged or Defective Items:
If you receive a damaged or defective book, please contact us immediately at 9848718788.. We will arrange for a replacement or a full refund, including return shipping costs.

Incorrect Items:
If you receive an incorrect item, please contact us at 9848718788. We will arrange for the correct item to be shipped to you and cover the return shipping costs for the incorrect item.

Changes to Our Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.

Contact Us
If you have any questions about this Refund Policy please contact us:

info@telugupusthakam.in

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